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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jesus martes

July 23, 2026

5  out of  5
rating by Jesus martes
"⭐⭐⭐⭐⭐

I had a great experience with Santos Collazo at State Farm. He was very professional, patient, and took the time to explain everything clearly. He made the whole process easy and answered all of my questions. I really appreciate his excellent customer service and the attention he gave me. I highly recommend Santos Collazo to anyone looking for great insurance service. Thank you!"
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Michael Petermen

July 23, 2026

5  out of  5
rating by Michael Petermen
"Shay was very personable, knowledgeable and friendly. I believe she's an asset to your office."
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Robert E Vitiello

July 22, 2026

5  out of  5
rating by Robert E Vitiello
"David Padilla and Mr Love went out of there way to navigate me through getting my car insurance. thanks !!!!!"
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Deb Han

July 22, 2026

5  out of  5
rating by Deb Han
"Javet has always been extremely professional when communication with me about my policies. I call to make my payments over the phone and she helps everytime I call. She calls me back if I leave a message. Most insurance companies .
Perfect score from me."
We responded:
"Thank you, Deb! I'm really happy to hear that JaVett has been so professional and helpful with your policies. It's great to know that she consistently assists you with your payments and follows up when needed. We appreciate your perfect score and your support! Let us know if we can help with anything else!"
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Ray Ice

July 16, 2026

5  out of  5
rating by Ray Ice
"I have been working with Yohance Love from the David Padilla agency throughout the past week securing insurance for my auto and homeowner's insurance. Yohance was patient and very helpful with information so that I can choose the right policy. Both my auto and home poliies were less than my current insurance from Allstate. I highly recommend this agent to everyone."
We responded:
"Thank you for your review, Ray. I'm glad we could help you find the right coverage and offer a better deal than your previous provider. We appreciate your recommendation! Let us know if we can help with anything else."
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DirkVB

July 16, 2026

5  out of  5
rating by DirkVB
"Worked with Shay - she was great and helped me get new policy set up and saved a bunch of money. She is very knowledgeable as we discussed several areas of my current coverages, and she is very easy to talk things through with. Very glad to have worked with her."
We responded:
"Thank you! I'm happy to hear that Shay was able to assist you with setting up your new policy and help you save money. It's great to know that her knowledge and communication made the process smooth for you. We're glad to have you with us. Let us know if we can help with anything else!"
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Richard Blasquez

July 12, 2026

5  out of  5
rating by Richard Blasquez
"Shay Delgado Rivera from this office was very attentive and thorough in handling our policy. We are very pleased with the service we received."
We responded:
"Hey Richard, thank you so much for the feedback! Shay is really intense about making sure our customers have a first class experience with us. Thanks for giving us the opportunity to help you. Please tell your friends."
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Shelia Andrews

July 7, 2026

5  out of  5
rating by Shelia Andrews
"A very good salesman he walked me ALL through it I had plenty questions but he knew no the answer for them all ! Yohance was my salesman ‼️"
We responded:
"We love to see reviews like yours, Shelia! It is wonderful to hear that Yohance could confidently answer every single question you had while walking you through your auto, homeowners, renter's, accident, life, and workers' compensation insurance options. Thank you for taking the time to share your feedback about his excellent support!"
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Victor Holtz

July 6, 2026

5  out of  5
rating by Victor Holtz
"Shy Rivera was awesome! Knowledge Of the product and very helpful in saving me money and now im proud to be a member and I am no longer with Geico
Thank you."
We responded:
"Hey, Victor! Thank you for taking the time to share your experience! We're so happy Shay's knowledge and helpful approach made the process easy and helped you find a lower rate for your auto coverage. We truly appreciate you choosing our office, and you're welcome to call or stop by anytime you need us."
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M. Kamand

July 2, 2026

5  out of  5
rating by M. Kamand
"Great service and very helpful"
We responded:
"Thank you! I'm happy to hear you found our service helpful. We always strive to provide great support. Let us know if we can help with anything else!"
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Bozena

June 27, 2026

5  out of  5
rating by Bozena
"Great experience with JaVett agency Manager for David Padilla State Farm insurance Agent. JaVett is very knowledgeable of the all the products. Its not always about money, great customer service is the key to success. And yesterday was my day to be back with State Farm with my home and auto. Thank you JaVett."
We responded:
"Thank you, Bozena! I'm happy to hear that JaVett provided you with such a great experience and that you're back with us for your insurance. We truly believe that excellent customer service makes all the difference. We're here for you, so feel free to reach out if you need anything else!"
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Kevin Elworth

June 26, 2026

5  out of  5
rating by Kevin Elworth
"Insurance isn't always the funnest thing to handle but when you find a place that handles it well, you stick with it. That's what I found with David Padilla's agency. I worked with his staff member, JaVett, and she was more than kind and helpful. I can't emphasize enough when you're looking for insurance, you found the right place with David Padilla - State Farm"
We responded:
"Kevin, thank you for taking the time to leave us a review! I'm really glad to hear that JaVett was able to make your experience with us a positive one. We strive to make handling insurance as smooth as possible, and it's great to know you feel confident with our office. We're always here if you need anything else!"
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LaShay Lilly

June 26, 2026

5  out of  5
rating by LaShay Lilly
"Great customer service, helpful and patient!"
We responded:
"LaShay, thank you for taking the time to leave us a review! I'm happy to hear that you found our customer service helpful and patient. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
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Shawn Strickland

June 23, 2026

5  out of  5
rating by Shawn Strickland
"Janette was wonderful. Helpful and very great in helping me figure out what’s best for me. Thanks again for great service."
We responded:
"Hey Shawn,
Thank you so much for the kind feedback regarding Santos and the service he was able to provide you today. I’m really glad we were able to find you a fit to join us here at State Farm. Please tell your friends and family as we would love the opportunity to help more people.

Thank you "
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Jade McCoy

June 22, 2026

5  out of  5
rating by Jade McCoy
"I had a great experience with Yohance from State Farm . The customer service was friendly, professional, and very helpful throughout the entire process. They took the time to answer all of my questions, explained my coverage clearly, and made everything easy to understand. I never felt rushed, and they genuinely seemed to care about helping me find the best option for my needs. Overall, I’m very satisfied with the service and would recommend Yohance from State Farm to anyone looking for reliable insurance and excellent customer support."
We responded:
"Thank you, Jade! I'm glad you had such a positive experience with our office. It's important to us that our customers feel supported and informed, and I'm happy we were able to assist you effectively. We appreciate your recommendation and are here if you need anything else!"
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Eric Olsen

June 22, 2026

5  out of  5
rating by Eric Olsen
"Brooke is very professional and knowledgeable and friendly. Prices are very reasonable."
We responded:
"Thank you, Eric! I'm happy to hear that Santos provided you with professional and friendly service. It's great to know you found our prices reasonable. If you have any more questions or need assistance, feel free to reach out!"
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Samantha Green

June 18, 2026

5  out of  5
rating by Samantha Green
"JaVett called to go over our plan to make sure we understood everything before renewal and she was amazing. Excellent customer service and she answered my questions thoroughly. I have loved this office ever since switching over. Nothing but amazing. Customer service is top notch. Would definitely recommend!"
We responded:
"Samantha, thank you for taking the time to leave us a review! I'm so happy to hear that JaVett provided you with excellent service and answered all your questions. It's great to know that you've had such a positive experience with our office. We appreciate your recommendation! Let us know if we can help with anything else."
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E Flem

June 15, 2026

5  out of  5
rating by E Flem
"JaVett Love was very professional and courteous"
We responded:
"Thank you! I'm glad to hear that JaVett provided you with professional and courteous service. We appreciate your feedback and are here if you need anything else!"
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Trey Way

June 12, 2026

5  out of  5
rating by Trey Way
"Javett Love is the best!!!!"
We responded:
"We love seeing awesome feedback like yours, Trey!
JaVett genuinely enjoys helping our customers and bringing a cheerful energy to the job, so knowing she made such a great impression means the world to us. Thank you for being a valued part of our Jacksonville State Farm family!"
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Carl Hawkins

June 11, 2026

5  out of  5
rating by Carl Hawkins
"I was in a season of unemployment and I was with USAA and they were not able to help me out with lowering my insurance. My wife knew David from a networking group, so I decided to see what they could offer. They understood our situation and were able to help us. Very reasonable, helped us not only with our vehicles but also our home insurance. Saving money, better product and I will say that the drive and safe program they have is tons better than what USAA had. 6 months in and we are still saving money and even got a bigger discount. Great service with his team especially JaVett Love who has been the main person we have worked with. Definitely recommend!"
We responded:
"Carl, thank you for taking the time to share your experience! I'm really glad we could assist you during a challenging time and help with both your vehicle and home insurance. It's great to hear that you're benefiting from the Drive Safe & Save program. JaVett and the rest of our team are always here to provide the best service possible. We appreciate your recommendation and support. Feel free to reach out if you need anything else!"
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Terence E

June 10, 2026

5  out of  5
rating by Terence E
"I highly recommend David Padilla and Javett as reliable insurance agents who secured excellent deals for my three vehicles and home insurance, saving a lot of money after transitioning from USAA 20+ years; State Farm is a reputable insurance provider that prioritizes military active and retired personnel and offers versatile coverage options to meet diverse insurance needs. I recommend State Farm."
We responded:
"Thank you, Terence, for your wonderful feedback! I'm glad to know that my explanations and service met your expectations. It's great to hear that you found our offerings beneficial, especially as a retired military member. If you have any more questions or need further assistance, feel free to reach out anytime."
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William Alligood

June 2, 2026

5  out of  5
rating by William Alligood
"Brooke was so patient and professional on the phone. Answered multiple questions and walked through each step with multiple vehicles we have with kids. I hope everytime i call David's office i get that experience. That is a service rarely experienced in today's business. Thank you Brooke, David, and State Farm."
We responded:
"Thank you, William! I'm really happy to hear that Brooke provided such a patient and professional experience for you. We strive to offer that level of service every time you call. Your kind words about our team mean a lot to us. Feel free to reach out if you need anything else!"
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Myra Graham

June 1, 2026

5  out of  5
rating by Myra Graham
"JaVett Love was very helpful."
We responded:
"Thank you, Myra! I'm glad to hear that JaVett was able to assist you. We appreciate your feedback and are here if you need anything else!"
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Chandler Denney

May 29, 2026

5  out of  5
rating by Chandler Denney
"David was great to work with throughout the entire insurance process. He was knowledgeable, responsive, and took the time to explain all of our coverage options so we could make the best decision for our needs. If you're looking for a State Farm insurance agent who genuinely cares about his clients and provides excellent customer service, I highly recommend David."
We responded:
"Chandler, thank you for taking the time to leave us a review! I'm really glad to hear that you had a positive experience with our office. It's important to us that you feel informed and confident in your insurance choices. We're here to help, so feel free to reach out if you need anything else!"
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CC Photography Services

May 28, 2026

5  out of  5
rating by CC Photography Services
"David is super cool and great guy! He will help you save some money!"
We responded:
"Thank you! I'm happy to hear you had a positive experience and found our efforts to save you money helpful. We're always here if you need anything else!"