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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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FBALion FactChecker

August 6, 2025

5  out of  5
rating by FBALion FactChecker
"I had an awsome experience with Brooke over the phone at my agents office. She was kind, knowledgable, efficient and thorough with explaing the details of my Renter's Insurance policy."
We responded:
"Hey Good Neighbor, Thank you for providing this feedback today. I am glad you had a great experience with our office today. Brooke really takes time and detail in her work when helping our customers. Thanks again, David"
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Shawn Strickland

July 25, 2025

5  out of  5
rating by Shawn Strickland
"Called in for a quick quote for car insurance - I was quickly greeted on the phone and then transferred to Santos where he stole the show. Polite. Kind. Genuine and had all the knowledge. He listened to my concerns and wants and found me a quote I couldn’t say no to. Thank you Santos for going above and beyond for me."
We responded:
"Hey Shawn, Thank you so much for the kind feedback regarding Santos and the service he was able to provide you today. I’m really glad we were able to find you a fit to join us here at State Farm. Please tell your friends and family as we would love the opportunity to help more people. Thank you "
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marcos santiago jeffre alvarado

July 24, 2025

5  out of  5
rating by marcos santiago jeffre alvarado
"Excelente servicio santos muchas gracias ,muy amable y bajé mis costos ."
We responded:
"¡Gracias, Marcos! Me alegra saber que Santos te brindó un excelente servicio y que pudiste reducir tus costos. Estamos aquí para ayudarte con cualquier otra cosa que necesites. ¡Gracias por elegirnos!"
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Krystal Williams

July 23, 2025

5  out of  5
rating by Krystal Williams
"I had a really pleasant experience starting my insurance policy bundle. Santos was amazing! He was extremely helpful and personable. Couldn’t have asked for a better experience. True customer service!"
We responded:
"Thank you for your review, Krystal! I'm happy to hear that Santos provided such helpful and personable service while starting your insurance policy bundle. We’re committed to delivering true customer service every time. Let us know if there's anything else we can assist you with!"
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Veronica Allen

July 21, 2025

5  out of  5
rating by Veronica Allen
"Thank you so very much for the kindness and patience shown today to acquire my policy. I was recommended by a policy holder and I was glad he shared. I am definitely pleased with my service!"
We responded:
"Thank you, Veronica! I'm happy to hear that you appreciated the kindness and patience during your policy acquisition. It's wonderful to know that a recommendation led you to us, and I'm glad you're satisfied with the service. If you have any questions or need further assistance, feel free to reach out anytime!"
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Monica Austin

July 21, 2025

5  out of  5
rating by Monica Austin
"When I say Santos is the man, I mean it! He was incredibly patient with my daughter and me. He took the time to clearly explain everything so she could understand how insurance works. He used examples, checked for understanding, and encouraged questions throughout the entire process. I’ll admit—I wasn’t sure about him at first. But by the end, he had me convinced. The best part? It was affordable! If you have any insurance needs, Santos is your guy!"
We responded:
"Monica, thank you for sharing your experience! I'm happy to hear that Santos provided such a thorough and patient explanation for you and your daughter. It's wonderful to know he made the process clear and affordable. If you ever need further assistance, feel free to reach out!"
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Sandra Torres

July 18, 2025

5  out of  5
rating by Sandra Torres
"Amazing Service and an even better person. Helped my family with all of our insurance needs . Would recommend to anyone !"
We responded:
"Sandra, thank you for your wonderful feedback! I'm happy to hear that we could assist your family with your insurance needs. Your recommendation means a lot to us. If there's anything else you need, feel free to reach out anytime!"
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Blessing Omale

July 18, 2025

5  out of  5
rating by Blessing Omale
"Stanley was very professional. I highly recommend."
We responded:
"Hello Blessing, Thank you so much for sharing your experience with our team. Stanley always goes the extra mile to take care of our people. Thank you, David"
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Phillip Williams

July 18, 2025

5  out of  5
rating by Phillip Williams
"Stanley was a fantastic help. Pleasure to work with him. Very friendly and communicative."
We responded:
"Hey Phillip, Thank you for taking a moment out of your day to provide us such a nice piece of feedback . I’m glad Stanley was able to provide you service you were pleased with and thank you for joining David Padilla State Farm."
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EMILIANO IAN II SUSON

July 18, 2025

5  out of  5
rating by EMILIANO IAN II SUSON
"Car Insurance Policy was explained well and made the process smoothly. Thanks Santos Collazo Fernandez and the Team"
We responded:
"Hey Emiliano! Thank you for joining State Farm and giving us the opportunity to serve you. Santos really is great isn’t he? He truly takes pride in giving our customers the best experience, whether it’s car and home insurance or even life and health insurance. Thanks for your feedback!"
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Leida Maldonado

July 18, 2025

5  out of  5
rating by Leida Maldonado
"Excellent costumer service."
We responded:
"Thank you for your review, Leida! I'm happy to know you had an excellent experience with our customer service. We’re here to help with any of your insurance needs!"
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diana perreault

July 16, 2025

5  out of  5
rating by diana perreault
"Thank you Mr Santos very helpful and patient. Thanks again."
We responded:
"Thank you, Diana! I'm happy to hear that Santos was helpful and patient during your experience. We appreciate your feedback and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Debra Williamson

July 16, 2025

5  out of  5
rating by Debra Williamson
"Santo helped me find a cheaper auto insurance policy as well as renters insurance that works better with my budget, he was friendly and courteous he is the reason i made the switch the amount of time he took with me and explained everything was awesome thank you Santo for all your help"
We responded:
"Thank you for your review, Debra! I'm happy to hear that Santo was able to assist you in finding insurance options that fit your budget. His dedication and friendly service are truly appreciated. If you have any more questions or need further assistance, feel free to reach out!"
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Johanny Rojas

July 11, 2025

5  out of  5
rating by Johanny Rojas
"Quiero destacar la excelente atención que recibí de mi asesor de seguros de vehículo Santos. Fue atento, empático y muy comunicativo en todo momento. Me explicó cada detalle con paciencia, resolvió todas mis dudas y me hizo sentir segura y bien acompañada en el proceso."
We responded:
"¡Gracias, Johanny! Me alegra saber que Santos te brindó una atención tan dedicada y profesional. Nos enorgullece contar con un equipo que se preocupa por nuestros clientes y se asegura de que se sientan bien informados y acompañados. Si necesitas más ayuda o tienes alguna pregunta en el futuro, aquí estamos para ti. ¡Gracias por elegirnos!"
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Norman Axelson

July 3, 2025

5  out of  5
rating by Norman Axelson
"Thank you Brooke for helping me so quickly and accurately."
We responded:
"Thank you, Norman! I'm happy you appreciated the quick response. If you need anything else, feel free to reach out!"
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Julie Jean

June 27, 2025

5  out of  5
rating by Julie Jean
"Spoke with Brooke. She was very helpful with my billing problem. Seems State Farm site on my computer wasn't working. Brooke's very patient and informative, knew exactly what she was doing as she guided me. Thank you Brooke."
We responded:
"Thank you for your review, Julie! I'm happy to hear that Brooke was able to assist you with your billing issue. Her patience and knowledge are truly appreciated. If you need any more help, feel free to reach out anytime!"
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Barbara Pineda

June 25, 2025

5  out of  5
rating by Barbara Pineda
"Brooke was helpful , professional, and efficient"
We responded:
"Thank you for your review, Barbara! I'm happy to hear that Brooke provided you with helpful, professional, and efficient service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Yolayne Gonzalez

June 24, 2025

1  out of  5
rating by Yolayne Gonzalez
"Looks like this company is so desperate to get new clients that now they are stalking people by sending emails and calling about a quote that we never requested. Unethical and illegal."
We responded:
"Hello Mrs. Gonzalez, we appreciate the feedback and do not take it lightly. In response to your review, we received your information from a vendor stating you were interested in shopping for Auto insurance so we made attempts to reach you in hopes of saving you money. We certainly did not intend to frustrate you if this was not requested by you, but we did not act with unethical intentions. We will no longer attempt to reach you. If you would like to discuss this further, I am gladly available to help you as the agent, David Padilla. 904-398-0401"
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Debra Chastain

June 23, 2025

5  out of  5
rating by Debra Chastain
"Santos was awesome in helping me change over my auto insurance! Thank you Santos!"
We responded:
"Hey Debra, I’m so glad Santos was able to help get you set up with us. We really try our best to deliver excellent service and coverage to meet your needs. Thanks David"
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Donald Toups

June 20, 2025

5  out of  5
rating by Donald Toups
"I recently spoke with Brooke about switching the owner of an auto policy. She guided me on the most advantageous process. I found Brooke very pleasant, helpful, capable and knowledgeable. I recommend her highly."
We responded:
"Thank you for your review, Donald! I'm happy to hear that Brooke was able to assist you effectively with your policy. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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David Neddeau

June 19, 2025

4  out of  5
rating by David Neddeau
"Brooke did a very good job so far dealing with my problem! 4 stars!"
We responded:
"Thank you, David! I'm happy to hear that Brooke has been helpful in addressing your issue. We appreciate your feedback and are always here to assist with any further questions or needs. Let us know if there's anything else we can do for you!"
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Felipe Ballesteros

June 18, 2025

5  out of  5
rating by Felipe Ballesteros
"Muy buena atención, Santos me explico claramente y en español sobre las coberturas, muy recomendado"
We responded:
"Hola Felipe, muchisimas gracias por el comentario. Santos siempre se encarga de darle un servicio excelente a nuestros clientes. Gracias!"
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Valerie Smith

June 17, 2025

5  out of  5
rating by Valerie Smith
"Very nice & very determined!"
We responded:
"Thank you, Valerie! I'm happy to know you found our service both nice and determined. We’re committed to providing the best experience possible. Let us know if there's anything else we can assist you with!"
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megan maloney

June 16, 2025

5  out of  5
rating by megan maloney
"Brooke (Shay) was amazing! She walked me through all the details to get me exactly what I wanted and needed!"
We responded:
"Hey Megan, I really appreciate you taking the time to respond about your service from Brooke. She’s so caring and informative with our customers. We have been getting growing feedback about her patience and detail. So glad you’re happy! Thanks David"
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Dianna Hodges

June 13, 2025

5  out of  5
rating by Dianna Hodges
"Shay was a joy! Extremely helpful and friendly. The agency is blessed to have her there!"
We responded:
"Thank you, Dianna! I'm so happy to hear about your positive experience with Shay. She truly is a valuable part of our team. We're grateful for your feedback and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"