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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Julie Jean

Julie Jean

June 27, 2025

5  out of  5
rating by Julie Jean
"Spoke with Brooke. She was very helpful with my billing problem. Seems State Farm site on my computer wasn't working. Brooke's very patient and informative, knew exactly what she was doing as she guided me. Thank you Brooke."
We responded:
"Thank you for your review, Julie! I'm happy to hear that Brooke was able to assist you with your billing issue. Her patience and knowledge are truly appreciated. If you need any more help, feel free to reach out anytime!"
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Barbara Pineda

June 25, 2025

5  out of  5
rating by Barbara Pineda
"Brooke was helpful , professional, and efficient"
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Yolayne Gonzalez

June 24, 2025

1  out of  5
rating by Yolayne Gonzalez
"Looks like this company is so desperate to get new clients that now they are stalking people by sending emails and calling about a quote that we never requested. Unethical and illegal."
We responded:
"Hello Mrs. Gonzalez, we appreciate the feedback and do not take it lightly. In response to your review, we received your information from a vendor stating you were interested in shopping for Auto insurance so we made attempts to reach you in hopes of saving you money. We certainly did not intend to frustrate you if this was not requested by you, but we did not act with unethical intentions. We will no longer attempt to reach you. If you would like to discuss this further, I am gladly available to help you as the agent, David Padilla. 904-398-0401"
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Debra Chastain

June 23, 2025

5  out of  5
rating by Debra Chastain
"Santos was awesome in helping me change over my auto insurance! Thank you Santos!"
We responded:
"Hey Debra, I’m so glad Santos was able to help get you set up with us. We really try our best to deliver excellent service and coverage to meet your needs. Thanks David"
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Donald Toups

June 20, 2025

5  out of  5
rating by Donald Toups
"I recently spoke with Brooke about switching the owner of an auto policy. She guided me on the most advantageous process. I found Brooke very pleasant, helpful, capable and knowledgeable. I recommend her highly."
We responded:
"Thank you for your review, Donald! I'm happy to hear that Brooke was able to assist you effectively with your policy. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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David Neddeau

June 19, 2025

4  out of  5
rating by David Neddeau
"Brooke did a very good job so far dealing with my problem! 4 stars!"
We responded:
"Thank you, David! I'm happy to hear that Brooke has been helpful in addressing your issue. We appreciate your feedback and are always here to assist with any further questions or needs. Let us know if there's anything else we can do for you!"
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Felipe Ballesteros

June 18, 2025

5  out of  5
rating by Felipe Ballesteros
"Muy buena atención, Santos me explico claramente y en español sobre las coberturas, muy recomendado"
We responded:
"Hola Felipe, muchisimas gracias por el comentario. Santos siempre se encarga de darle un servicio excelente a nuestros clientes. Gracias!"
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Valerie Smith

June 17, 2025

5  out of  5
rating by Valerie Smith
"Very nice & very determined!"
We responded:
"Thank you, Valerie! I'm happy to know you found our service both nice and determined. We’re committed to providing the best experience possible. Let us know if there's anything else we can assist you with!"
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Norman Axelson

June 17, 2025

5  out of  5
rating by Norman Axelson
"Thank you for your expedite response."
We responded:
"Thank you, Norman! I'm happy you appreciated the quick response. If you need anything else, feel free to reach out!"
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megan maloney

June 16, 2025

5  out of  5
rating by megan maloney
"Brooke (Shay) was amazing! She walked me through all the details to get me exactly what I wanted and needed!"
We responded:
"Hey Megan, I really appreciate you taking the time to respond about your service from Brooke. She’s so caring and informative with our customers. We have been getting growing feedback about her patience and detail. So glad you’re happy! Thanks David"
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Dianna Hodges

June 13, 2025

5  out of  5
rating by Dianna Hodges
"Shay was a joy! Extremely helpful and friendly. The agency is blessed to have her there!"
We responded:
"Thank you, Dianna! I'm so happy to hear about your positive experience with Shay. She truly is a valuable part of our team. We're grateful for your feedback and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
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Keaton Tucker

June 12, 2025

5  out of  5
rating by Keaton Tucker
"Shay was very helpful and quick"
We responded:
"Thank you for your review, Keaton! I'm happy to hear that Shay was helpful and efficient in assisting you. Our team is dedicated to providing excellent service. Let us know if there's anything else we can do for you!"
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Anitra Hill

June 12, 2025

5  out of  5
rating by Anitra Hill
"People talk bad about big insurance companies but I'm here to tell you state farms agent David Padilla looked out for me and helped me in my time of desperation, I recommend this agent on all your insurance needs, Thank you Mr.David, let me add the staff there is wonderful thank you everyone, give them a call tell them Anitra Hill sent you."
We responded:
"Thank you, Anitra! I'm so happy to hear that our team were able to support you when you needed it most. Your recommendation means a lot to us, and we're grateful for your kind words about our staff. If there's anything else we can assist you with, just let us know!"
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Tina Waters

June 12, 2025

5  out of  5
rating by Tina Waters
"Ms. Shay was very professional in assisting me with my concerns. She was patient and listened to my concerns as well as made me feel confident she was going to address the problem immediately and get back with me with an answer. She did just that and now the policies are correct and saved me some money. She made me feel good about being a customer of State Farm because somebody cares. Great Job Shay."
We responded:
"Thank you for your review, Tina! I'm happy to hear that Shay provided such professional and attentive service. It's wonderful to know she was able to address your concerns and make you feel valued as a customer. If you have any more questions or need further assistance, feel free to reach out anytime."
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Tara Beacham

June 11, 2025

5  out of  5
rating by Tara Beacham
"Shay was great and makes sure she helps you get all the discounts and the most savings as possible."
We responded:
"Thank you for your review, Tara! I'm happy to hear that Shay was able to assist you in finding the best discounts and savings. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
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Harvetta Jackson

June 11, 2025

5  out of  5
rating by Harvetta Jackson
"Shay was very professional and very nice"
We responded:
"Thank you for your review, Harvetta! I'm happy to hear that Shay provided you with professional and friendly service. We appreciate your feedback and are here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Mariska Elia

June 11, 2025

5  out of  5
rating by Mariska Elia
"Shay Rivera was very helpful and quickly assisted me with a policy change request. Great service has kept me a State Farm customer for over 20 years!"
We responded:
"Thank you for your review, Mariska! I'm happy to hear that Shay was able to assist you with your policy change so efficiently. It's wonderful to know that our service has kept you with us for over two decades. We’re here to help with anything you need!"
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Cheryl Jessen

June 10, 2025

5  out of  5
rating by Cheryl Jessen
"Brooke was very helpful in getting us the best coverage to meet our needs. She took time to explain the coverage and went out of her way to make sure we were protected. David was also available to help when needed. State Farm is a great company and very competitive in pricing."
We responded:
"Hi Cheryl! I'm happy to hear that Brooke was able to assist you in finding the right coverage and that both she and I could be there for you. It's rewarding to know you find our pricing competitive. Let us know if there's anything else we can do for you!"
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Eyeroc Media

June 10, 2025

5  out of  5
rating by Eyeroc Media
"Thank you Brooke for being more than helpful in quickly clearing up any discrepancies from my current landlord."
We responded:
"Thank you for your feedback! I'm happy to hear that Brooke was able to assist you effectively with your situation. Our team is dedicated to providing prompt and helpful service. If you need anything else, feel free to reach out!"
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Roderick Brewer

June 9, 2025

5  out of  5
rating by Roderick Brewer
"State Farm agent Brooke work diligently to provide the best auto, and rental insurance for me as I travel from Delaware Ohio to Jacksonville Florida. The transfer on my auto insurance went very well. Thanks you Brooke."
We responded:
"Thank you, Roderick! I'm happy to hear that Brooke was able to assist you with your insurance needs during your travels. We appreciate your trust in us and are always here to help with any future insurance needs. Safe travels!"
Profile photo of Thomas Jessen

Thomas Jessen

June 9, 2025

5  out of  5
rating by Thomas Jessen
"In response to your satisfaction survey. We have all our properties, cars, and umbrella protection through State Farm. The Dave Padilla agency and our agent Brooke have provided us the highest quality of service and value of insurance products used. We have used personal insurance products for over 50 years and they have been among the very best. We would highly recommend them. Sincerely Tom Jessen"
We responded:
"Thank you for your wonderful feedback, Tom! I'm delighted to hear that you’ve had such a positive experience with our office and Brooke. It's fantastic to know that our service and insurance products have met your expectations over the years. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Darylondra Pickett

Darylondra Pickett

June 9, 2025

5  out of  5
rating by Darylondra Pickett
"Stanley is amazing! Not only did he get me the lowest payment for car insurance, he also helped lock me in a great rate for mortgage insurance as well! I truly grateful to have Stanley and the whole team in my corner!"
We responded:
"Thank you, Darylondra! I'm happy to hear that Stanley was able to assist you with your insurance needs. It's wonderful to know you feel supported by our team. If you need anything else, we're here to help!"
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Doris Escobar

June 6, 2025

5  out of  5
rating by Doris Escobar
"I had such a great experience with Stanley at State Farm! He helped me over the phone with getting rental insurance, and he made everything so easy and stress-free. Stanley was super kind, patient, and took the time to answer all my questions clearly. Even over the phone, he made me feel like a priority and really cared about helping me find the right coverage. I truly appreciated his support — thank you, Stanley!"
We responded:
"Thank you for your review, Doris! I'm delighted to hear about your positive experience with Stanley. It's wonderful to know he made the process easy and stress-free while providing the support you needed. Your satisfaction is important to us, and we're grateful for your feedback. Let us know if there's anything else we can assist you with!"
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Javier Carrero

May 28, 2025

5  out of  5
rating by Javier Carrero
"Excelente asegurador te explica muy bien todo lo que necesitas sobre tu póliza lo recomiendo habla español"
We responded:
"¡Gracias, Javier! Me alegra saber que te sentiste bien informado sobre tu póliza. Siempre estamos aquí para ayudarte con cualquier cosa que necesites. ¡Apreciamos tu recomendación!"
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geovanni cestona

May 27, 2025

5  out of  5
rating by geovanni cestona
"Great experience, Stanley’s help was phenomenal."
We responded:
"Thank you, Geovanni, for sharing your experience! I'm happy to hear that Stanley provided phenomenal assistance. We appreciate your feedback and are here to help with any future insurance needs or questions you may have."